Stop at the scene of the accident. Do not admit or accept any liability.
If there is any personal injury take whatever action is necessary to preserve life and then notify the relevant authorities.
Record the other party’s details:
make and model of vehicle;
drivers name and address;
owners name and address;
Insurer of the vehicle.
Note the extent of damage to the other vehicle.
Obtain the names and addresses of any witnesses and get a statement from them if possible. This will be important to secure reimbursement of your excess and retain your No Claims Bonus if the accident is not your fault.
If the police attend note the officer’s name and which station he/she is from.
Repairs to Your Vehicle:
Notify your Account Manager who will arrange appointment of an assessor if necessary.
If the vehicle is not driveable:
arrange for it to be towed to the nearest reputable repairer;
obtain a quotation for the cost of repairs.
If the vehicle is drivable preferably obtain two quotations from reputable repairers.
If no assessor is required complete a claim form and forward it with the quotations to your Account Manager.
If an assessor is required leave the quotations and completed claim form with the car when you take it to the repairers for assessment.
Third Party Claims:
Under no circumstances should the driver or anyone make any statement which implies acceptance of liability or admission of fault.
Notify your Account Manager of the circumstances of the accident.
Complete a claim form and forward to your Account Manager.
Immediately on receipt of any correspondence relating to the Third Party claim forward it to your Account Manager and advise the Third Party that you have done so, and that all further dealings should be with us and your Insurers.